Return & Refund Policy

We want you to love your Truform. If something isn't right, we're here to make it right.

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If an item is faulty, not of acceptable quality, doesn't match its description, or isn't fit for its purpose, you're entitled to a remedy — and for a major problem, you choose between a refund or a replacement. These rights apply to all items, including sale items, and aren't affected by any of the change-of-mind terms below.

Change-of-mind returns (30 days)

Changed your mind? You have 30 days from receiving your item to request a return.

To be eligible, your item must be:

• In the same condition you received it — unworn, unwashed and unused
• With all tags attached
• In its original packaging

You'll also need proof of purchase — your order confirmation, tax invoice or bank statement all work.

Because our garments are worn close to the body, we can only accept change-of-mind returns on items that are unworn and have not been tried on beyond what's needed to check the fit, with the hygiene seal (where applicable) intact.

Sale items are not eligible for change-of-mind returns. (This doesn't affect your rights under the Australian Consumer Law if a sale item is faulty.)

To start a return, email us at hellotruform@outlook.com. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Faulty, damaged or wrong items

Please check your order as soon as it arrives. If anything is defective, damaged, or you've received the wrong item, contact us straight away at hellotruform@outlook.com and we'll sort it out.

For faulty or incorrect items, we cover the cost of return shipping, and you won't be charged any restocking fee. Where there's a major problem with the item, you can choose a refund or a replacement.

Exchanges

The fastest way to get what you want is to return your item and, once the return is accepted, place a new order for the item you'd like instead.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If it is, we'll refund your original payment method within 10 business days. Bear in mind your bank or card provider may take extra time to post the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, contact us at hellotruform@outlook.com.

European Union — 14-day cooling-off period

If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, without justification. The item must be unworn, unused, with tags, in its original packaging, and you'll need proof of purchase.

Contact & returns address

Questions about a return? Email us any time at hellotruform@outlook.com.

Returns should be sent to:

1 Hebrides Close, Cranbourne West VIC 3977, Australia

Please don't send anything back before requesting a return.